Help Guide

Getting Started


To login to your store, follow these steps:

If you have forgotten your password or have trouble logging in, please contact our support team:


The Dashboard is the first screen presented once logged in.

Key metrics displayed are:

To access more information, click on either Total Orders or Total Customer – this will direct you to a list of in-depth stats.

All latest orders are listed – in ascending order.


If you have an existing domain, and was entered during the registration process, it will be displayed here.

If you are yet to select a domain, please contact our support team:

Profile Settings

Your profile information entered during the registration process is displayed here.

To update these details, follow these steps;

You profile information has now been updated in the system.

Social Media

To get you started with social media, we have pre-made templates featuring our latest and best selling products.

To download these images, follow the step below;

You have a licence to use these images for your store’s social accounts.

To request a social media image for a specific product, please contact our support team:

Store Settings

To optimise your store for Google search, this is where you add in your Meta tags and descriptions for SEO purposes.

Meta tags, meta descriptions, and meta keywords help search engines understand what your website is about and how to categorise it.

These fields are outlined below;

Meta Tag Title:
Category name to be shown on the browser tag section.
Meta Tag Description:
A summary of the category to describe the category page to search engines.
Meta Keywords:
Similar to meta tag description, but asks for a single keyword to describe the product.
If you need some help formulating optimised tags, please contact our support team:

Your store information entered during the registration process is displayed here.

To update the Store Owner name, Address or Contact number following the direction below;

Enter the updated information in its respective field.

Click the save button at the top right side of the Profile box once complete.

To update the Store Name or Email Address, please contact our support team:


eStore settings

All account information is listed here, under the eStore Settings.

List your social media accounts here to link to them within the site.

eStore Banners

To add a banner or slideshow to your store’s homepage, these can be added under eStore Banners.

Homepage Headers

The image should have the following dimensions:


Google Analytics is a free web analytics service provided by Google that allows website owners to track and analyse their website’s traffic and user behaviour. It provides insights into the performance of your online store, including the number of visitors, the sources of traffic, the pages visited, the time spent on each page, and more.

By adding Google Analytics to your store, you can gain valuable insights into how your store is performing, which can help you make informed decisions about how to improve it.

To add the Google Analytics tracking code to your store, follow this process:

Your store is now connected to Google Analytics and you can start tracking your store’s performance.

NOTE:  It may take a few hours or even a few days for data to start appearing in your Google Analytics account, so be patient and keep checking back.

Customise Store

The Engonos default theme has been designed to make navigating your shop easily accessible to your customers.

There are visual elements that can be changed to suit your store’s branding.

To customise your store’s theme, navigate to the Theme Settings tab in the left sidebar.

Click on each tab to toggle one/off the individual visual elements of your store.

general settings

Check the box to show or enable the following elements:

product page

Check the box to show or enable the following elements:


The background of the site is the canvas in which all other visual elements sit on top of on the webpage.

The Following items can be edited:

Body Background colour

Body Size

Select your layout preference from the dropdown menu:

Background Attachment

Select the scroll effect of your background

Content Background

Product Thumbnail Background


Update all colour elements of your store here.

Each item corresponds to a different section of your store you can update the colour with.


Engonos uses Google Web Fonts for Heading and Main content.

To update theme fonts, follow the step below;

To upload a specific branded font, please send a request to our support team:

specials label

Specials relate to sales items, with ‘label’ referring to the ribbon added to sale items.

Follow these steps to update these styles;

footer content

The footer is located at the bottom of every page, not just the Homepage.

This block of miscellaneous links is useful in sorting relevant pages for the customer that may not logically sort anywhere else.

The organisational scheme of the footer can be divided into the following sections:

footer links

Check the box to show or enable the following elements:


All tiers have full access to the Engonos product catalogue out of the box.

To view and curate products, click on the Products tab in the left sidebar.

From there, you will see your full list of products, in alphabetical order, based on your department preferences.

View Details

To view product details, click the View button at the end of the product row.

A popup will appear, displaying all product information that will be listed in your store.

If you wish to curate your store’s catalogue, please submit a support request to remove any products from your shop.

If you wish to add your own products, please submit a request to our support team:

Product status

A notification on the status of product stock levels will be visible under the Status column.

If you request to have a book removed from the catalogue, these items will be changed to Disabled.

If you wish to curate your store’s catalogue, please submit a request to remove any products from your shop to our support team:


To filter the entire product list by departments, click on the Departments tab in the left sidebar.

The departments presented will be the ones selected when the store was registered.

To view a specific department, simply click on the department of choice.

All products under this department will be listed.

To change departments, navigate to the top right corner of the screen and click on the Back to Departments button.


To create a product strip, called a Module, click on the Features tab in the left sidebar.

Navigate to the Add New button at the top right of the screen.

Fill out the Module Name, this is for your reference and will not be displayed on the site.

The Heading field is where the Module display name goes.

Select which Category the products in the Module belong to.

Adding Products

Set the number of products to be displayed for the Module under the Limit field.

To publish the Module, set the Status to Enabled

If you have forgotten your password or have trouble logging in, please contact our support team:

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